Payment for your order
Frequently asked questions about payment
Please read through this post carefully, as we cover in detail exactly Tuin takes payment for your order.
When placing your order online, rest easy knowing it goes through our extremely secure server using the latest, PCI-DSS compliant, security protocols.
Payment Methods
At Tuin, our payments are taken at the point of order. When paying, you should have the choices seen below. You should receive payment confirmation via email:
Instant Payments
Credit/Debit Card
Visa
Mastercard
Maestro
AMEX
Apple Pay
PayPal
Google Wallet
Other Payments
BACs
Only if you cannot pay via any of the above methods (for example, if you are ordering as part of a School/Council/Organisation). Please contact us directly.
Tel: 01508 558308
Email: info@tuin.co.uk
Payment Link
This will be sent automatically to your email address. You will be able to click on the pick and pay, please note that all payment invoices have an expiry date and time that will be listed on the email.
If you have missed this expiration date please note that your order will be cancelled and you will have to place a new one.
You are welcome to contact us directly if there are any questions or concerns with paying via payment link.
Additional Payment Information
On occasion, we will send a secure PayPal Link in order to fulfil payment. This will be for special orders, such as our Bespoke Service, as well as amendments to orders already placed via the website.
If you have any concerns, or have not received your payment link, please contact us directly.
Cancellations
Should you, at any point, need to discuss cancellations, please refer to this page before contacting us directly: https://www.tuin.co.uk/returns/
Read our full Terms and Conditions