Returns

Returns faulty goods

All goods supplied are newly constructed for sale and as such are manufactured to match the specifications shown within the product literature with the exception of clause 8 below. From time to time we do sell ex display lines, these items are clearly marked as such and this should be taken into consideration prior to ordering. If the product is damaged or broken on arrival you can return the goods for the supply of a merchantable replacement, or a full refund if appropriate. It is imperative that if any part of your order is damaged then a photo should be taken of the product in situ of packaging e.g. for log cabins the damaged part must remain on the pallet. Damage should be reported immediately on delivery via EMAIL ONLY and we may request photographic evidence of the condition of the damage or faulty item, you should not attempt to fit or modify the product in anyway and must retain the original packaging. In the case of larger products such as gazebos, log cabins etc we will arrange collection of the goods. For our smaller items it may be necessary for The customer to return them.

Address to which returns should be clarified first. It is the responsibility of the customer to retain possession and take reasonable care of the goods until they have been returned to the possession of; The Company or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way. If on return the product is found to be sound, complete and as described for sale, any return charge will apply and will be deducted from the order monies held at cost. Reimbursement of rejected goods, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 days from the date of return.

Returns cancelled orders

In line with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 'The Customer' shall have a period of 14 working days after the date of delivery within which time they may cancel their order for a product with the exception of goods that have been made to The Customers own specification. If the customer is exercising their right to cancel the contract then returns must be made within 14 days. Cancellations should be sent by EMAIL or by registered post to 'The Company' office address, quoting the order reference given when the order was placed.

It is the responsibility of The Customer to retain possession and take reasonable care of the goods until they have been returned to the possession of, The Company or their appointed carriers. We cannot accept back for a full refund any item which has been assembled or modified in any way including the destruction of any packaging. The product must be returned as new and resellable as such.

It is the responsibility of The Customer to meet all product return costs and where The Company is arranging collection the customer will be notified of the return charge prior to undertaking the process. Reimbursement of cancelled orders monies, less any charges defined above, will be made to the customer as soon as possible and certainly within a period not exceeding 30 working days from the date of return.

Please Note: Once an order has been paid, and you wish to cancel, a £25.00 admin fee will be charged.