Customer Service

The majority of the products offered for sale are flat-packed for ease of handling and delivery and consideration should be given to the size and weight of products prior to ordering. Your item will be delivered via an articulated lorry and place kerb-side on your property only.

We try our best to ensure Free Delivery to most areas of mainland UK. Our reach is separated in several different Delivery Zones. Most of mainland UK fall under Zone 1 (free delivery) and subsequent Delivery Zones will cost a flat rate of £60.00 - £250.00 to cover fuel usage (or conjestion charges for London Zone).

Delivery are made weekdays and typically during the hours of 7.00am to 10.00pm. The Company is not able to offer timed deliveries.

There are two main ways of paying, either by Debit/Credit Card or via Payment Invoice. For both methods, we request payment to be made in full, payment cannot be deferred.

You can get a quick quote for a log cabin, gazebo, decking and more on our website. Fill in the form and we will get back to you either via email or call with your quote.

We offer a bespoke service for several items, including our Log Cabins and custom verandas. Further details can be found on their respected bespoke pages, including how to request a bespoke quote.

If the product is damaged or broken on arrival you can return the goods for the supply of a merchantable replacement, or a full refund if appropriate. It is imperative that if any part of your order is damaged then a photo should be taken of the product in situ of packaging e.g. for log cabins the damaged part must remain on the pallet.

In the event of any complaint or grievance, 'The Customer' is to in the first instance make contact via email or letter stating their order reference and the nature of their complaint. Complaints and Grievances are always best managed by either email or post. Any phone conversation relating to a complaint should be followed up in writing.