About us

Our values

Our core values rely on our customer service as a British company. We are dedicated to crafting an experience that's as memorable as your new log cabin or garden building. Following years of garden industry knowledge, our company is built on expertise for garden buildings and DIY projects.

We believe in clear communication, no hidden fees or surprises. Just open and honest interactions, because you deserve to know exactly what's happening every step of the way.

Beyond garden landscaping, we care about the environment. Our commitment to sustainability is woven into our practices. Expect not just beautiful spaces but ones that are kind to the planet too. Tuindeco has a number of accreditations for timber. See our timber regulation section below for more information.

Bringing Dutch & German quality to the UK

At Tuin, we are proud to bring the renowned craftsmanship of Dutch and German interlocking log cabins to the UK. Our cabins embody a tradition of precision, durability, and meticulous attention to detail, ensuring they stand the test of time, and the elements, in the comfort of your garden.

As the UK climate becomes increasingly unpredictable, we ensure that your log cabin is ready for anything:

• Proven Durability for Harsh Conditions - Our cabins are rigorously tested for snow loadings, making them ideal for a variety of climates, from chilly winters to unpredictable storms.

• Wind and Watertight Connections - Engineered for excellence, the cabin joints and connections ensure maximum protection against wind and rain, keeping your space comfortable and secure.

• Premium Quality Timber - We exclusively use slow-grown spruce for all our cabins. Unlike mixed timber options, our commitment to a single, high-quality wood guarantees superior strength, consistency, and a more natural appearance.

• Sustainably Sourced Materials - Sustainability is at the heart of what we do. Our timber is responsibly sourced, so you can enjoy your cabin while knowing it’s crafted with respect for the environment.

• Perfectly Prepared Timber - Each log is dried to an optimal 14% moisture content, enhancing structural stability and longevity. This meticulous process ensures your cabin stays in prime condition for years to come.

• Convenient Free Delivery - We offer free delivery to the majority of the UK, making it easier than ever to bring exceptional quality and craftsmanship to your doorstep.

With a Tuin log cabin, you are investing in a timeless design built with the unmatched expertise of Dutch and German craftsmanship.

The Tuin team

Situated in the heart of Norfolk, our small, friendly team is dedicated to providing you with the best possible experience from start to finish. From your first enquiry to aftercare, we are here to help you.

Here’s what sets us apart:

• Honest and transparent Sales Team - Did you know that our Sales department takes zero commission? This ensures that their sole focus is on helping you find the perfect log cabin or product to suit your needs—without any hidden agendas.

• Get updates every step of the way - Our team assists you throughout your log cabin journey, providing a seamless communication from hitting checkout to reaching your doorstep.

• Stay in the loop - Sign up to our mailing list so you can keep up to date with the latest seasonal sales and deals available. You’ll never miss an opportunity to create your dream outdoor space at the best price.

• Support when you need it most - Need our assistance at any time? Our commitment to you doesn’t stop at office hours. We offer an out-of-hours support email on weekends, ensuring help is always just a message away.

We’re proud of the reputation we’ve built with our customers over the years. Don’t just take our word for it though—read our many customer testimonials over on Trustpilot. With over 2100 reviews, and a rating of 4.4 stars, you can rest assured knowing you are in the best hands.

Timber regulations

The KOMO hallmark

The KOMO hallmark is used by the SKH (Stichting Keuringsbureau Hout: The wood inspection agency foundation).

This foundation’s task is to issue quality certificates and to supervise the impregnation of wood under high pressure by using an anti-fungal, insect-repellent and life-prolonging product. Its objective is the certification of quality control in the timber industry during the process from basic material to final product according to specified guidelines. The guidelines for wood sustainability include the requirements to which impregnation agents, processes and products should comply. Tuindeco always performs its impregnation processes according to the latest guidelines.

Summary

A KOMO certificate warrants an ecological sustainability of the wood resulting in a well impregnated product. You can recognise the KOMO certificated Tuindeco products by the KOMO logo within the catalogue.

Properties of the timber

Timber is a natural product. Drying can cause one-sided distortion. Additionally round wood can develop hair cracks.

Both developments will aggravate with the continuation of drying. Moist absorption will counter the one-sided distortion and hair cracks will close again. Properties regarding construction and quality will not be influenced by any of these processes. Please consider the shrinking and expansion of wood in dry and wet periods.

Hardwood

When purchasing hardwood products, Tuindeco pays special attention to its legal origin being sustainably managed forests. Our hardwood is supplied with a SICS certificate, provided by Sucofindo International Certification Services, which is an Indonesian government agency that manages and supervises the exportation of legal and sustainable produced hardwood.